1. General Information
2. Data Controller
The data controller of OS is
Online Solutions B.V.
Emancipatie Boulevard 29
Registration Number 130318
3. Data Protection Officer
For any privacy issues or for further information on OS data processing activities please contact the data protection officer of OS:
Online Solutions B.V.
Emancipatie Boulevard 29
4. How Online Solutions processes Personal Data
a. General Information
OS only processes personal data-when the player has given consent with such processing,
- when processing is necessary for the performance of the services provided by OS,
- when processing is necessary for compliance with a legal obligation to which OS is subject, or
- when processing is necessary for the purposes of the legitimate interests pursued by OS or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the player.
Not providing personal data may mean that OS is unable to provide services to the player.
In the following it is described how OS processes personal data and how such processing is justified.
b. Data Collected when visiting the Website
During the visit of the website www.betworld.com our system automatically collects information which is generated by the browser of the visitor of our website and stores them in logfiles on a temporary basis including but not limited to
- the IP address of the requesting computer,
- the date and the time,
- the operating system,
- the browser used by the player.
The logfiles may contain IP addresses which allow identification of a player.
Such collection is necessary for the performance of the services provided and for the purpose of our legitimate interests in order to enable the use of the site by the visitor, to optimize the website and in order to identify dysfunctions and abuse of OS services.
c. Data Collected upon Registration
OS collects players’ personal data during registration process including but not limited to
- first name and last name
- complete address
- date of birth
- a verifiable email address
- username and password
- personal security question and answer
- in certain countries id-card or social security number.
Players will be requested - at any given time and in line with applicable laws and regulations, particularly the current regulations to prevent money laundering and the financing of terrorism - to submit further documents to verify their identity and to enable security identity checks, such as a copy of a valid ID issued by the competent authority, e.g. passport, personal identity card, driver's license, a utility bill (e.g. for gas, electricity or a lease contract).
Following registration, players may change their personal data at any time under "Change account data" (with the exception of the surname, first name, date of birth, country, and user name and nickname). Every player is to update his personal data without delay once information provided to OS is no longer correct or is incomplete.
OS may also collect information from third party databases.
The collection of such data is required for us to provide our services to the player. The verification of the players’ age and identity is necessary for complying with legal obligations. It may also be necessary for enforcing our contractual agreements and is therefore in our legitimate interest.
d. Data collected for Payment Services
If players deposit funds into the OS account by credit card, the processing of particularly the following additional personal data is required:
- first name and last name of cardholder
- name of credit card company
- credit card number
- expiry date of credit card, CVC code and password
For a transfer of winnings into the player's bank account, particularly the following personal data has to be collected:
- name and surname of account holder
- name of bank
- SWIFT code
Such data may be transmitted to payment providers. The collection of this data is necessary for performing payment services.
e. Additional Data collected when using Online Solutions Services
OS processes information that is collected by cookies, logfiles, clear gifs, and/or by third parties' support in order to create player profiles. A profile contains information on individual players including preferences concerning the activities of the player. This information is related to the players' personal and identifiable data and used to provide and improve our services to the benefit of the player. Profiles are also used to design each player's experience on the OS website individually and to provide specific marketing information.
OS uses logfiles. These include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and the number of clicks to analyze trends for administration of the site, to track players' movements on the site, and to gather usable comprehensive demographic information. IP addresses are related to the provision of web-based services with personally identifiable information.
The collection of such data is required for us to provide our services to the player. It is also necessary to protect our customers and ourselves from crime and to comply with legal obligations. It is also in our legitimate interest to improve and promote our services.
f. Communication with Players
OS stores communication with players including requests for information or customer support. This applies to communication via email, the website or other means of communication including telephone. Telephone calls are recorded for training and security purposes.
The collection of the player’s personal data is required for us to provide our services to the player and to comply with legal obligations. It may also be necessary for enforcing our contractual agreements and therefore in our legitimate interest.
g. Marketing activities
Subject to the player’s account settings his personal data may be used by OS for marketing activities across various channels including mail, email, telephone call as well as electronic/instant messaging. The use of the player’s personal data for marketing activities may be cancelled or restricted to certain communication channels at any time. Players may either adjust the respective account settings or contact our service department by email to firstname.lastname@example.org. Due to the nature of the technical workflow involved, updates to the respective account settings may take up to 5 working days before they become effective.
Whenever a player has not consented to the use of his personal data for marketing purposes we process personal data for marketing purposes only as necessary for the purpose of our legitimate interests in promoting our services.
h. Cookies, third party Content and Trackers
For third party services, social media plugins and the use of trackers see Sec. 6 below.
i. Other Purposes
It may be necessary to process personal data for additional purposes. However, OS will only process personal data if and to the extent that one or more conditions set out in Sec. 4 a. are met.
5. Disclosure of Personal Data
a. General Information
Player’s personal data is treated as strictly confidential.
Personal player data may be disclosed to third parties
- if the player has given consent with such disclosure,
- the disclosure is necessary for compliance with legal obligations to which OS is subject, or
- when the disclosure is necessary for the purposes of the legitimate interests pursued by OS or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the player.
OS only transfers data to states outside of the EU/EEA provided the recipient guarantees a standard of data protection comparable to European standards (e.g. by agreeing to approved contractual clauses, intragroup agreements or other measures designed to ensure that the recipients of personal data protect them).
b. Sharing of personal data within the OS Group
Personal data may be transferred or disclosed to any company within the OS Group. OS Group means e.g. OPS and related companies.
c. Sharing of personal data with Service Providers
On a case-by-case basis, OS makes use of trusted third parties to process players’ personal data including but not limited to payment services (for example card payments data may be processed by ONLP Online Premium Solutions Limited, Athinon 5, Agios Antonios 1015, Nicosia, Cyprus), information technology, customer support, sales, marketing. Pursuant to applicable data protection regulations including the General Data Protection Regulation these third parties are contractually obliged to treat players' data securely and confidentially. Their use of the said data is restricted to the extent required to fulfil the respective task.
d. Sharing of personal data for KYC, the Prevention of Fraud and Money Laundering
In order to complete players' identity verification, to carry out security checks, to assess players’ compliance with our Terms and Conditions and legal obligations including the prevention of money laundering, the financing of terrorism and the protection of minors, player data may be matched against third party databases of including but not limited to GB Group plc, Jumio Corporation Bisnode Austria GmbH.
Upon any indication of transactions and/or activities that may raise suspicions of criminal activities, OS will report to the relevant parties in charge (e.g. police, sporting associations, private associations aiming at the prevention of criminal and fraudulent activities in sports betting and/or games of chance).
In this context, data on players’ activities and personal data may also be transferred in the framework of an early warning system to the European Sports Security Association (ESSA) and the respective sports federations.
Furthermore, OS reserves the right to record telephone calls with players and forward recordings to law enforcement agencies if there is precise evidence of criminal offences.
With the acceptance of the General Terms and Conditions and this Data Protection Policy, the player grants his explicit consent to these procedures including requests for credit information and the matching of data provided against databases of third parties.
The sharing of players’ data also is necessary to protect players and ourselves from crime and to comply with legal obligations.
e. Sharing of anonymized Data
OS commitment to the protection of personal data notwithstanding, the company reserves the right to publish gaming data (e.g. achieved results), the player's first name, the initial of the surname as well as the player's country of residence on the OS website as long as the player remains, directly and indirectly, unidentifiable.
f. Sharing of personal data for other purposes
It may be necessary to share personal data for additional purposes. However, OS will only disclose personal data if and to the extent that one or more conditions set out in Sec. 5 a. are met.
6. Third Party Services, Social Media Plugins and Trackers
OS may use third party services for the purpose of evaluating user behaviour and the improvement of its offers. In the following, OS informs about the data collected by the several categories of third party services deployed with the offers of OS. For such third party services additional privacy provisions of these third party services may apply. The following description of third party services may not be exhaustive and OS reserves the right to use additional third party services at any time provided that appropriate measures to protect personal data are in place.
a. Social Media Plugins
OS uses social media plugins for the purpose of enabling the player to interact between social media and the OS websites and therefore share the gaming experience with others. Social media plugins allow the user to login to both social media and OS account and to link content provided by OS to the player’s social media profile. Social media plugins collect user data such as IP address, login data, accessing website and cookie data.
The following social media plugins are integrated to the websites of OS:
- Facebook Like
b. Single Sign-On
OS uses single sign-on technology for the purpose of facilitating the player’s access to the OS websites and allowing interaction between the player’s chosen service provider or social media profile and the OS websites. Single sign-on tools collect user data such as IP address, login data and cookie data.
The following single sign-on tools are integrated to the websites of OS:
- Facebook Connect
- Windows Live
c. Tracking software
OS uses tracking software for the purpose of evaluating the user’s preferences and therefore to improve the offers of OS. Tracking software collects user data such as IP address, accessing website, advertisement preferences and further marketing information. The following tracking software are integrated to the websites of OS:
- Google Tag Manager
d. Website Analytics
- Google Analytics (IP addresses collected by Google analytics will solely be transmitted anonymised)
e. Third Party Games Providers
Within the casino offers of OS, casino games provided by third party game providers may be deployed. For these games provided via the game provider websites additional provisions may apply.
8. Data Security
All data will be processed in an automated manner. OS takes all adequate technical and organizational measures to protect players' data from access by unauthorized persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration or damage. In particular payment information will always be encrypted when data is being processed.
Whereas sensitive information is protected online by SSL encryption, OS makes any reasonable effort to ensure the protection of players' data in all other areas, too.
Only authorized employees of OS, or employees of third parties contractually bound to compliance with the principles of data protection, have access to players' information. OS monitors the trustworthiness and reliability of all its employees. At regular intervals, all employees are given training on the applicable security and data protection standards. All relevant servers are located in a secure environment.
In order to protect players' personal data during communication with the web browser, OS uses encryption technology of its certification partner Thawte. In addition, online transactions are shielded by the security system of a worldwide-accredited partner.
Other Technical Security Measures
In addition, all player data is protected from unauthorized access by firewall and intrusion prevention systems.
9. Players' Rights
The player has the right to
- request access to personal data
- request correction of personal data
- withdraw the consent to the processing of data (e.g. for marketing activities)
- request erasure of personal data
- receive data in a structured, commonly used and machine-readable format (data portability)
- request the restriction of processing personal data
- to object to the processing of personal data.
Some of these rights may only apply under certain circumstances as set forth in data protection legislation including the General Data Protection Regulation.
All requests related to personal data or any rights mentioned above may be addressed to the contact details mentioned in Sec. 3 above.
10.Filing a Complaint
If the player is not satisfied with how we handle your personal data, the player is entitled to file a complaint to the competent data protection authority.
11. Amendments to this Data Protection Policy
This Data Protection Policy is subject to change from time to time. Although players will always be informed about any changes, it is recommended to review this policy and potential amendments regularly.
Version 1.2 – last update on 23/05/2018