When participating in games at the casino or live casino, each player agrees to these Casino & Live Casino Rules and the General Terms and Conditions of Online Solutions B.V. (hereinforth "OS"). The OS casino is operated by Online Solutions B.V.
Kindly note that these rules, and any terms and conditions which apply, may change from time to time at the sole discretion of OS, and that the player is responsible for regularly checking these rules and the General Terms and Conditions for any changes or updates made thereto.
Additional terms and conditions may apply to promotions and special offers. Please read them carefully before accepting any promotional offers. The individual terms and conditions for each promotional offer are displayed on the respective promotion screen. The rules applicable for each and any casino- and live casino game are displayed directly on its respective game screen.
For any questions regarding these rules of the OS casino and live casino please contact our service department.
1. Representations and Warranties by the Player
Upon placing his bet/participating in a game, the player confirms that he has reached the age of 18 or such legal age as he must have reached under the laws governing betting/gambling that are applicable to him. OS reserves the right to verify any player's statement of age and to exclude players from its services, if there are any doubts regarding the attainment of the minimum age required. Any player, who is identified as underage, shall have all his winnings forfeited and his OS account shall be blocked immediately.
In addition, the player acknowledges that casino and live casino games amount to gambling, that the risk of losing money is implicit, and that his involvement is entirely voluntary.
On the other hand, there is no right to participation on the side of the player and he accepts that the operator is entitled to restrict, limit or block the access of certain players at his own discretion.
The computer software OS makes available to the player is owned by third parties. These software systems are protected by copyright and protection of intellectual property laws. The player may only use the software for personal and recreational reasons in accordance with all applicable laws, rules and regulations.
In certain jurisdictions Jackpots Games are offered. The player acknowledges that the information given by the jackpot display during the game is updated on a regular basis, but is not in real time. Therefore, the displayed value may not be 100% accurate. After the jackpot has been won, the exact amount will be calculated according to the number of rounds played up to the moment when the jackpot is won.
2. Participation in the OS Casino and Live Casino
2.1 OS permits only one account at the OS casino per individual person. It is not permissible to open an account under a false name or with the permission of a third party in such party's name, to use front men, act as front man or play on another person's account.
2.2 The player is solely responsible for the safeguarding of his login and password details. The username and password should never be disclosed to third parties. The player cannot make any claims whatsoever from a third party unlawfully using his password and user name. Likewise, OS will not be liable for any abuse of the player's username and/or password by third parties. OS operates on the assumption that each person logging into the system with the correct combination of username and password is actually the lawful account holder.
2.3 The player is not allowed to use any error, virus, bug, defect or inconsistency ("bug") found in the software for his own advantage, or to the disadvantage of other players, at any time. Furthermore, the player undertakes to report any such bug to customer service immediately upon discovery of the same.
2.4 Any person acting in breach of these rules or any other terms and conditions applicable to the OS casino or OS live casino may be disqualified from participating in general, as well as from special promotions, special offers or bonuses without further notice. If it is determined by OS that casino funds won by the player and/or live casino winnings were from an account that had obtained these winnings fraudulently, in breach of these Casino and Live Casino Rules, and/or OS accounts were being used without the account owner's permission, or in a way prohibited by these casino and live casino rules and/or by the OS General Terms and Conditions, OS reserves the right to retain those funds and return them to their rightful owner. Any player involved in any form of suspected fraudulent activity will be reported to the appropriate authorities.
2.5 OS operates casino products in which the player takes part either in the "play for fun" mode, without staking any money, or in the "play for real" mode, staking money. In order to play for real money, the OS Account needs to hold sufficient credit. OS operates the live casino only in the "play for real"-mode in which the player takes part as a money player staking money. A "play for fun" mode without staking money is not possible in the live casino.
2.6 In order to play casino and/or live casino, the player needs to deposit funds by using one of the payments methods offered by OS on its payment page and ensure credit on his OS account. The minimum stake for casino games amounts to 1 Euro cent or the rounded equivalent in other currencies. Winnings need to be withdrawn from the OS account by requesting a payout transfer.
2.7 If players act as a syndicate or in collusion or if individual players register several times or set up fictitious accounts in their own name or in the name of a third person, by communicating with one or several persons or using front men, acting as front man for any third person or playing casino and/or live casino on another person's account, or if customers use impermissible software tools, OS will have the exclusive right to disqualify such players from participating in general, as well as from special promotions, offers and bonuses without any notice at any time; additionally the accounts of such players may be closed.
2.8 Should the player become disconnected from any casino system for whatever reason, OS cannot be held liable for any losses that may result there from. In the event that any game is at any time interrupted and/or disconnected, when the player starts the game again, the situation at the point of interruption and results from the previous game will be displayed. If the player became disconnected from the casino´s server whilst playing a game, the player will be able to continue and complete the game exactly as if the player had never left. If the casino server did not receive the player´s wager, the player's balance will not have been reduced and the player will see the result of the previous game. The balance of the players account will be at all times as it has been recorded on our server device. Should the player become disconnected for whatever reason from playing live casino, OS cannot be held liable for any losses that may result there from. In the event that any of those games is at any time interrupted and/or disconnected, when the player starts the game again, the particular game cannot be resumed automatically upon restart. In case of a loss of connection or interruption of the game-play, the player will receive a refund of the initial wager on the interrupted game/s. To this effect, the player has to notify the OS Service Team and request the correction of his account-balance with respect to the interrupted/ unresolved game. In case of a justified request, the wager on interrupted/unresolved games will be refunded within 72 hours. The same rule also applies if, for whatever reason, an interrupted/unresolved game cannot be resumed at point of interruption/disconnection at the casino or live casino of the provider. In any case, OS cannot be held liable for any potential winnings that may derive from unresolved game-play.
2.9 The player shall hold OS, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, consultants, agents and retailers harmless and shall fully indemnify any of the same from any and all costs, expenses, liabilities, damages losses and disadvantages whatsoever that may arise or incurred by the aforementioned as a result of players (i) entry, use, or reuse of the OS website, (ii) use of any materials on the OS website, (iii) entry, use, or reuse of the casino server, (iv) participation in a game, or, (v) the acceptance of any prize.
2.10 Employees of OS and their immediate families as well as the licensees, distributors, wholesalers, subsidiaries or other agencies, retailers and the employees of platform providers, as well as their immediate families are prohibited from participating in any OS casino games and/or live casino games, promotions, special offers or bonuses.
The use of robotic, mechanical, electronic or other devices in order to achieve automatic playing decisions in any game, whether as a fun player or real money player, is strictly prohibited save where such devices are provided, or specifically authorized in writing, by OS. Any use of such prohibited mechanical or electronic devices may result at the sole discretion of OS, in further action being taken, including exclusion from future play at the OS casino and/or live casino and confiscation of funds.
Each clause contained in these rules shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain with full force and effect.
5. Language Matters
These rules are set forth on the Internet in English. In the event that additional language versions will be added on at a later point in time, the English version will always prevail.
Casino Rules V 1.2 as amended on 29.04.2015